How is the menu set up? Per person or per entrée? { top }
The menu is about 90% priced per person. Of course exceptions would be cakes, coffee cakes (whole), tortes, etc. You can most likely tell by the price of the item.
How are brownie points accrued? { top }
For every dollar spent on the food (not including tax and delivery), you receive one point. When you reach 2,500 points, you can start redeeming for gift certificates for the Ritz Carlton Boston Common, Odyssey Cruises, Chuan Body + Soul Spa, Winston Flowers, Milk Street Café, among others. Please see our Brownie Points page for further details.
What is your Kosher supervision? { top }
Milk Street Cafe is supervised by the Orthodox Rabbinical Council of Greater Boston, Rabbi Nochum Cywiak. Please also see 'Kosher Questions' below. For additional information or questions, please contact Rabbi Cywiak or us at 617-542-3663.
Are you Glatt Kosher? { top }
The meat we use is Glatt Kosher.
What types of payment do you accept? { top }
For the catering division, we accept credit cards, cash, check (from corporations), and gift certificates. Customers who have invoices over 90 days may only order with a credit card. For the café, we accept cash or credit cards.
What are your hours? { top }
The restaurant on 50 Milk Street is opened from 7 am to 3 pm Monday through Friday. Catering hours are from 7 am to 6 pm
When are catering deliveries available? { top }
Catering deliveries are made weekdays, except Stock Market holidays. Summer deliveries are between 7 am and 6 pm Monday through Friday. Winter deliveries are 7 am to 6 pm Monday through Thursday, and Friday 7 am to 3 pm. Deliveries after 5 pm have an extra $25 delivery fee.
Is there a minimum food order? { top }
Yes. There is a $100. minimum for food before 10am and after 1pm and $125 minimum for food between 10am and 1pm.
What is your cancellation policy? { top }
All cancellations must be made at least 24 hours the business day before a delivery or Friday by 3pm for Monday orders. Milk Street only accepts cancellations via phone, 617 542 3663. All cancellation orders that do not comply will be subject to the full charge.
What if my organization is tax exempt? { top }
Please fax Millk Street (617-451-5329) your ST-2 and ST-5 state forms and we will modify your current invoice(s) and account information so that in the future tax will not be charged.
When do I earn Double Brownie Points? { top }
For orders that are delivered on Mondays and Fridays and paid within 60 days.
How can I get cheese for my deli platter? { top }
You may order a deli platter and then order a separate cheese platter under 'sides'.
What do I do if I need to order Kosher meals? { top }

First of all, you are welcome to call us and we will be happy to assist you and answer any questions you may have.

We have three kitchens-meat, vegetarian/dairy and pareve(neutral). The basic rule of ordering kosher from us is that you can only order from meat & neutral(parve), or dairy & neutral (parve). Items from the meat and dairy kitchens should not be served together at a kosher event.

On the website, you may use the "dietary sort" feature to choose items that would work for either meat or dairy. Before every item leaves a kitchen it is sealed and labeled-kosher dairy, kosher meat or kosher parve
How do I change my password? { top }

You can change your password under "Account Overview".   Once in Account Overview, select the edit button in your account profile.  This will take you to a new screen where you will see a check box that gives you and option to change your password.

Kosher Questions { top }
We have 3 separate kitchens in the basement (meat, dairy and parve). The dairy kitchen prepares food for the dairy stations, the meat kitchen cooks for the meat station and the parve kitchen (without any dairy or meat products) is where sushi is prepared, and fruits and vegetables are washed. In the cafe, everything is served in disposable containers and sealed before going over the respective counter with color coded tape with the supervision symbol on it. Green tape is meat, dairy tape is blue and black tape is parve. Grab and go items have printed labels. Team members working behind the 'Signature' meat counter (white tile backround) wear striped aprons while at the two dairy stations, Market (grey tile) and Barista (black tile), servers wear solid black aprons. Paper placemats are available at the cashier for those who wish to use them. The parve baked goods can be found sealed in baskets at the "Signature" meat station. Challah is taken on all breads baked at Milk Street Cafe. Meat is glatt. Dairy products are chalav stam. Please don't hesitate to contact us or the Rabbi with any additional questions.
Will I receive an email confirmation for my order? { top }
Yes, you will receive an email confirmation to review the delivery time, delivery address, menu items and quantities. Please call us with any changes or additional details.
Are your kitchens gluten or nut free? { top }
Our kitchens are not gluten or nut free, though we can prepare items that are free of nuts or free of gluten. Please call or see our website for more information on dietary needs and food allergies.
What are your delivery prices and policies? { top }
Deliveries within a 5 block radius of 50 Milk Street are $19.50. Most deliveries in Boston and Cambridge are $21.50 between 7am and 5pm. A surge pricing charge of $5 applies to deliveries requested between 10:45am and 12:15pm. Deliveries after 5pm have a $25 surcharge.